Product statusActive build
Core workflows are being refined and verified.
Nova OnCall AI
Operations Intelligence
In build · Limited preview
The new operating layer for every on-call request.
Nova OnCall AI turns urgent calls into structured, accountable work. One governed core handles intake, triage, routing, documentation, analytics, and improvement while configurable industry layers adapt the experience without creating separate apps.
AI voice intake
Policy-aware routing
Recorded context
Industry layers
StatusIn build
PlatformOne core
AccessLimited
Public accessPreview only
Selected interface views are available below.
Operating modelPolicy led
Controls, handoffs, and auditability stay visible.
Release boundaryNo downloads
Public sign-up and software delivery are not open yet.
Limited product preview
A focused look inside the active build.
These curated views show the core operating experience without exposing private builds, downloadable files, access links, or the internal planning material used to guide development.
A live operating picture for queues, coverage, SLA health, and the work that needs attention now.
Verified industry layers and company overrides adapt the platform without fragmenting it.
Role-scoped collaboration, expiring access, shared context, and visible changes support growing teams.
Interface previews use fictional demonstration data. Nova OnCall AI is in active development; public access and downloads are not available yet.
Planned launch pricing · Built for every company size
Start with one on-call team. Scale to a governed enterprise.
These recommended launch packages are not available for purchase yet. The platform is designed to create value at the first team and add coordination, controls, and deployment flexibility as the organization grows.
Starter · $49/month
Give one team and up to three users a professional AI intake line without adding another dispatcher.
- AI voice call intake
- Email notifications
- Basic operational reporting
Professional · $149/month
Coordinate up to five teams with faster notifications, visible performance, and configurable workflows.
- SMS and email notifications
- Analytics dashboard
- Workflow builder and API access
Business · $349/month
Run unlimited teams with stronger accountability, brand control, and operational service commitments.
- SLA tracking and audit logs
- Role-based permissions
- White label and priority support
Enterprise · Custom
Support regulated, distributed, or highly governed deployments with dedicated delivery options.
- SSO and HIPAA-ready deployment
- Private cloud options
- Dedicated account manager
Platform first by design
One lifecycle, configurable for every industry.
Nova OnCall AI owns the entire request lifecycle. Templates change the information captured, rules applied, visual environment, and reporting context while the core case model, permissions, SLA clock, and audit timeline remain unified.
- 01Intake
Natural voice conversations collect the right information.
- 02Triage
Urgency, priority, and structured fields are classified.
- 03Route
Rules notify the right team and govern escalation.
- 04Document
Every handoff keeps context and a consistent record.
- 05Analyze
Operational signals reveal response and resolution trends.
- 06Improve
Teams refine staffing, rules, templates, and outcomes.
FoundationCore platform
Cases, routing, permissions, SLA timing, and audit history.
MarketplaceVerified industry layer
Specialized fields, language, rules, reports, and visual treatment.
OrganizationCompany override
Your teams, policies, escalation paths, and brand configuration.
Governed intelligence
Designed to follow configured policy with visible human oversight.
Recording and retention controls
Notices, transcripts, redaction, and retention settings can be configured to organizational policy and applicable requirements.
Policy-aware decisions
Priority, SLA, escalation, and required-field rules stay explicit and reviewable instead of hidden inside a black box.
Human handoff with context
Critical cases can move to a person with the caller's structured answers, urgency, history, and next required action intact.
Role-scoped audit visibility
Permissions and change history make responsibility visible while keeping sensitive operational information appropriately scoped.
Build status
Building the next operating layer for on-call work.
Nova OnCall AI remains in active development. This page is a limited public preview only; public sign-up, software access, and downloads will open only after release approval.