Support

Need help with a beta account, or want to report a bug, request a category, or suggest an improvement? Feedback goes directly to NovaOrbital.

Orbit AI Beta

Send feedback in one click.

The email is pre-addressed with a short testing template. Include the business type, what you tested, what worked, and what could be better. Never send a password.

Email Beta Feedback Open Orbit AI

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Common Requests

Is Orbit free for customers?: Yes. Customers can create an account and use the available social features without choosing or buying a plan.
Can I reset a forgotten beta password?: Yes. Use Account & Security to request a password-reset email. Delivery requires the transactional-email provider to be configured; the page will say when delivery is unavailable. If no email arrives, contact support from the account email. Never send your password or reset token.
When can a business see plan information?: After the signed-in owner creates a free Orbit business profile, staged business plan information appears inside that business workspace. It is hidden from public and customer surfaces, and checkout remains disabled.
Can Orbit connect to my other social accounts?: No. Orbit is its own first-party social ecosystem. Outside social account connections, OAuth, direct publishing, tracked campaign links, and the old marketing-video workflow have been retired.
How do I protect my account?: Use a unique password, review signed-in devices, revoke sessions you do not recognize, and enable an authenticator app or passkey when shown as available. Passkeys require a supported browser in a secure HTTPS context; authenticator-app support also depends on the server security feature being enabled.
How do I export or delete my account?: Open Account & Security. The account export is JSON and includes first-party records and media metadata, not embedded media binaries or authentication secrets. Download media you want to keep before permanent deletion. If you cannot sign in, use the deletion-request form on that page.
How do I handle unwanted content or people?: Use Orbit's block, mute, hide, and report controls. Urgent safety or legal concerns can also be emailed to support with the relevant Orbit profile or content link. Do not include passwords, private keys, or authenticator codes.
Can I use multiple business locations?: The beta supports one active location. Larger organization and multi-location limits remain staged until a separate commercial launch decision.
Can I suggest a missing community or business category?: Yes. Email the category, city or region, how you would use it in Orbit, and what discovery or collaboration need it would solve.